Frequently Asked Questions

To purchase Bertazzoni products you can visit a local dealer or shop online with our various ecommerce sites that offer our products.

To find a showroom near you please visit our Dealer Locator.

To see the current promotion please select the link below that corresponds with your location.

US Promotions.

Western Canada Promotions.

Eastern Canada Promotions.

Speak with your appliance dealer to get the proper promotion for your region.

For full details on our 2-year parts and labor warranty please refer to our warranty page.

Bertazzoni’s three series styles bring the authentic experience of Italian cooking into your home. Each series has multiple color options and offer unique aesthetic details that are consistent across all products to allow design harmony and synchronicity in your kitchen.

The Professional series highlights Bertazzoni’s stylish Italian design. All products feature the signature Bertazzoni ergonomic design knobs and sleek metal handles.

The Master series offers a professional style through precision-engineering. Featuring large round metal knobs and angled handles that offer a professional touch to your kitchen.

The Heritage series celebrates Bertazzoni’s rich history; inspired by the original wood-burning stoves produced by the Bertazzoni family at the beginning of the last century. The handles and knobs are inspired by the original stove design.

Many of Bertazzoni's appliances are offered with multiple tiers.

XV and XE products come fully loaded with all the standard features and robust engineering. XT models include the same features as the XV and XE models; plus, additional features like the Bertazzoni Assistant, food probe, electronic control gauge to enhance your cooking experience.

The Bertazzoni manufacturing facility is located in the family's hometown of Guastalla, Italy. This facility is rapidly expanding to meet the growing demands for cooking products. Other appliances are also produced with support of local manufacturers.

Please refer to the product manuals and cleaning tips guide that can be found on the individual product pages as well as the Specifications Library.

Bertazzoni is committed to providing the best customer and product service. We have a dedicated team of trained professionals to answer your needs. Please take a moment and activate your warranty by filling the information below.

If you own a Bertazzoni appliance and need service in the US or Canada please use the following contact information:


US                                       866-905-0010  

Monday through Friday 7:30am to 7:30pm EST (except US public holidays)


CANADA                             1-800-361-0799

Monday through Friday 08:30am to 07:00pm EST (except Canadian public holidays)



You can find Bertazzoni spare parts and availability information from our parts distributor Encompass

If you have any questions about the parts you need, you can call our service team for help. If your product is under warranty and the damage is covered by the warranty terms; the costs to replace and service the broken part will be covered.

If your product is no longer in warranty or the damage is not covered, you will be responsible for the costs parts and service.

Yes, you are always free to use a servicer that is outside of Bertazzoni's network. Your preferred servicer can call our customer service line to get detailed explanations on how to service Bertazzoni appliances. They can even call during the service event to have live support.

Please remember that you will be responsible for the service costs incurred by using an outside Servicer.

Even if your warranty is expired you can still contact our service teams for support. We can help connect you with authorized Bertazzoni servicers, offer support for servicers outside of the Bertazzoni network, and help you acquire necessary parts.

Please note, once the warranty is expired Bertazzoni no longer covers the parts, labor, or service costs incurred by the customer.

Yes, there are many benefits to registering your warranty that will help you down the line. Your warranty registration will make sure that we know how to contact you, speed up the service call process, and may serve as a proof of purchase (in case of an insurance loss due to fire, flood, or theft.)

Each product has unique installation requirements.

For a brief overview of installation requirements please see the specification sheet of each product. For detailed installation information please refer to the installation use & care manuals for each individual product.

You can search for your product and download installation documents here.

Yes, all Gas & Dual Fuel appliances come with an LP conversion kit included.

Please refer to the manuals and quick reference guides that can be found on the individual product pages as well as the Specifications Library.

The quick reference guides briefly explain the function of each symbol. The manual can offer an in-depth explanation to product features.

Due to the counter-depth installation the oven convection and ventilation system exhausts through a small space above the oven door. This warm air exhaust from the front of the unit is normal, but if you have concerns about the venting space or the amount of venting/heat; please contact our service team for an assessment of your appliance.

When you turn your oven off you may notice that the convection fan is still in operation. This is a result of the convection system's cooling & circulation. During convection cooking; the fans not only provide even heat distribution but also recirculate the airflow. When the unit is turned off, the fans will continue to run to finish the air circulation process to ensure that the oven cools down properly.

To light the bake burner: with the oven door open, press the thermostat or temperature selector knob in, hold it for 2 seconds, then release it and rotate the knob counterclockwise all the way to maximum temperature. This provides both maximum gas flow and maximum air supply to the oven, allowing the thermocouple to heat properly and keep the gas flowing. After the ticking stops, you may rotate the knob to the desired temperature and close the oven door. 

To light the broiler: follow the same steps but rotate the knob clockwise and leave it at the broil setting.

To use the convection function, rotate the function knob to the convection setting after the oven is lit.



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Gas needs to get flowing to ignite – all burners will not light up in the same exact timeframe.

Our surface burners are all equipped with a thermocouple safety device (the small metal tip next to the spark plug). The thermocouple must be properly heated to keep the gas flowing, otherwise the gas will shut off when the knob is released. To properly surround the thermocouple with heat, it is recommended to turn the knob to the highest flame setting. Keep the knob turned and the flame on high for 4-5 seconds, then release. The thermocouple should now be warm enough to keep the gas flowing and the flame on.

The thermocouple is the ideal safety device in the case the stove is left unattended and the flames are blown out accidentally. The thermocouple will shut off the gas if the burner is on and the flames are blown out. This avoids gas flowing out of the burner when there is no flame even in case the knob is not turned to the “OFF” position.

Our temperature gauge is best used as a reference point to understand when the oven has finally reached the temperature set on the thermostat (and vice versa, when it has cooled down). For best results, it is recommended to base your cooking off of the temperature set on the temperature knob.

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Please see our Quick Reference Guide here


Cleaning oven glass: after removing the glass for cleaning, make sure the glass is re-installed in with the shiny side out!  If installed with the matte/opaque portion facing the oven, it will absorb heat and shatter. This is because our glasses have a special heat treatment on the side facing the oven, in order to reflect heat back into the oven cavity. Our glasses are tempered, meaning they have been treated for safety – if an oven glass were to break, it will break in small, rounded pieces and not large shards that may be hazardous.

An induction cooktop generates heat using electromagnetism. The electromagnetic field produced by the inductors inside the cooktop penetrate the metal of the pan. The pan then becomes hot and cooks the food inside it. 

Yes! The electromagnetic current can only be transferred to metal pots and pans that contain iron, so aluminum or copper cookware (or any other non-metal material) will not be compatible. To be certain, please check with the manufacturer of your cookware. An easy test is to put a magnet up to your pot or pan, if it sticks, it will be OK for your induction cooktop. Make sure your cookware has a completely flat bottom, since recessed bottoms can cause damage to the components and/or lead to crazing of the surface.

A periodic buzzing or humming sound can be hear when the induction hob is working. This is due to the alternating current of the magnetic field, which provides energy in “pulses” and not as a continuous energy stream.

The intensity of the buzzing sound is directly related to the material of the cookware used and how it reacts to the electromagnetic field being generated. Try using a different induction-friendly pot or pan to see if this reduces the noise level.

Yes, it is both a safety, efficiency, and regulatory requirement to match the width of the hood with the width of the cooking surface. This ensures that you will have proper ventilation and the necessary CFMs to cook safely.

For the most accurate information please refer to the installation use & care manuals for each product. You can find all documents related to your product through our Specifications Library.

Over The Range (OTR) Microwave hoods require a vertical clearance of 17" to 20" from cooking surface.

All other ventilation units require 25" 1/2 - 31" 1/2 clearance from cooking surface.

Please refer to both the Ventilation Accessory Matrix as well as the supporting documents for your specific product to understand if recirculation is possible, and what accessory is the proper match for your hood.

You can find these documents on the individual product pages as well as the Specifications Library.

To see which accessories are compatible with each ventilation hood; please refer to our Ventilation Accessories Matrix as well as the supporting documents for your specific product.

You can find these documents on the individual product pages as well as the Specifications Library.

For KG hoods, flashing lights probably mean it is time to clean the filters.

After 40 hours of use, the hood (motor off) will go into alarm mode and light B (first speed) will flash. This means the mesh filters must be cleaned. To reset the alarm, press B and C buttons simultaneously while the motor is off.

After 120 hours, the hood (motor off) will go into alarm mode and light C (second speed) will flash. This means the charcoal filters must be replaced, if the hood is installed in recirculation mode.

To reset the alarm, press B and D simultaneously while motor is off.

To remove the lens cover, use a flathead screw driver. Position the screw driver in the small slots around the lens cover and pry open.
Type of bulb we suggest: OSRAM 20W 12V, G4 connection type.

Please see the product manual for complete details on maintenance of your specific model.

You can find all documents related to your product through our Specifications Library.

Please see the product manual for complete details on panel installation of your specific model.

You can find all documents related to your product through our Specifications Library.

We recommend using rinse aid as well as the Extra Dry function to get the driest dishes possible.